Delete your account
Google Play account-deletion information for LAYLO (com.faisaltown)
Deleting your account permanently removes your personal profile from
LAYLO. This cannot be undone.
How to request deletion
-
Open the LAYLO app and sign in with the phone number
linked to your account.
-
Go to Profile → Contact Support and submit a ticket
with subject “Delete my account”.
-
Or email
support@laylo.app
from the email on your profile (if set), include your registered
phone number, and write Delete my account in the
subject.
-
We will verify ownership and process the request. You will receive a
confirmation when deletion is complete.
Email deletion request
What is deleted
- Account profile (name, phone, email, avatar).
- Saved addresses linked to your account.
- Open support tickets and in-app messages you created.
- Push notification tokens for your devices.
- Authentication credentials for phone sign-in.
What may be retained
-
Completed order / service records may be kept in anonymised or
aggregated form for accounting, fraud prevention, and legal
compliance (typically up to 90 days, longer if required by law).
-
Data already shared with a rider or technician for an active job may
remain until that job is closed.
Timeline
We aim to complete account deletion within 7 days of
verifying your request. Most requests are processed sooner.
App uninstall vs account deletion
Uninstalling LAYLO from your phone does not delete
your account or cloud data. Follow the steps above to delete your
account.