Privacy Policy

1. Who we are

LAYLO (“we”, “us”) provides a neighbourhood shopping and services app for residents of Faisal Town, Lahore. This policy explains what personal data we collect, how we use it, and your choices.

2. Information we collect

• Account data: phone number (for sign-in), name, and email if you choose to provide them.
• Order & service data: addresses, product orders, service requests, quotes, photos you attach, and delivery notes.
• Support data: messages and tickets you send through in-app support.
• Device & usage data: basic app diagnostics and, where enabled, push notification tokens so we can send order updates.

3. How we use your information

• Create and secure your account (phone verification).
• Fulfil orders and arrange home services with assigned teams.
• Let riders or technicians contact you about a delivery or job.
• Respond to support requests and improve reliability of the app.
• Send transactional notifications about your orders or requests.

We do not sell your personal data to third parties.

4. Sharing

We share data only as needed to run the service:

• With assigned vendors, riders, or technicians for your order or service request.
• With infrastructure providers that host the app (for example Google Firebase for authentication, database, and notifications).
• When required by law or to protect users and the service.

5. Retention

We keep account and order records while your account is active and for a reasonable period afterward for operations, dispute handling, and legal obligations. You can request deletion at any time — see our Account deletion page.

6. Security

We use industry-standard controls provided by our cloud providers, including encrypted transport (HTTPS) and access-restricted databases. No method of transmission or storage is 100% secure.

7. Children’s privacy

LAYLO is not directed at children under 13. We do not knowingly collect personal information from children.

8. Your rights

• Access or update your profile details in the app.
• Request deletion of your account and associated personal data.
• Contact us with privacy questions via Support.

9. Changes

We may update this policy from time to time. The “Last updated” date at the top will change when we do. Continued use of LAYLO after updates means you accept the revised policy.

10. Contact

Privacy questions: support@laylo.app · or open a ticket in the app (Profile → Contact Support).